Privacy Policy

ACEITES LA MURALLA S.L. – CIF: B14116552

Carretera de Lucena a Rute, km 10, 14950 Zambra, Córdoba

957 59 85 14 / 635 29 20 29

administracion@aceiteslamuralla.com

Aceites La Muralla may collect personal data that you provide us directly through the different established forms. Within these forms you will be able to see how some of the fields are marked as mandatory and that without this information we will not be able to provide you with the requested service.

Additionally, the development of our relationship generates a series of information such as transactional data (for example, information that you provide us about your purchase tickets, orders, returns, etc.), connection data and navigation through the different web pages. , history of complaints and incidents. This information is processed by Aceites La Muralla as it is of great value both at a statistical and aggregate level - as it allows us to know our type of customers, what products they like more or less, how we should configure the page to make it easier to navigate; as well as on an individualized basis to be able to offer personalized advertising based on the customer segment: age range, type of products previously contracted and time of purchase.

It is true that, increasingly, companies use data that has not been consciously provided by the data owners. This data, called “inferred,” is data resulting from the application of algorithms to analyze a variety of data, such as social media and purchase records in order to profile people, for example, understand the interest of our customers for certain products, the moments of purchase, tastes, purchase history, promotions consumed, satisfaction surveys, information on calls to our Customer Service and navigation made on the Aceites La Muralla websites

The list shown below details the different purposes for which your data may be processed depending on the relationship you maintain with Aceites La Muralla and its legal bases:

• Manage the contracted Services and bring the contractual relationship to a successful conclusion. Your data will be processed to provide the requested service, which, among other activities, may involve: (i) your registration as a client; (ii) preparation of the order and management of delivery through one of the available channels; (iii) process and respond to your doubts, queries or claims. Failure to accept this purpose means that we will not be able to sign the contract(s) to provide you with the services in which you are interested.

• Send commercial information about Products and Services of our Brand. Whenever you request it through the boxes enabled in the different forms, we will send you commercial information about the offers, promotions, surveys and discounts of the Cortijo La Muralla and iOliva brands. Likewise, we may send you information about products or services whose brand is owned by third-party companies, with whom Aceites La Muralla has reached an agreement to allow their distribution or production under license. This information will be sent by different means of contact (electronic and non-electronic): postal address, e-mail, mobile phone (SMS, RCS, Whatsapp), among others.

• Preparation of profiles and marketing. Through this purpose, Aceites La Muralla collects and processes purchase analysis data (amounts, frequency, online store data), your interests and preferences, so that this information allows Aceites La Muralla to offer you products and services. services that may interest you, and not others. The processing of data for the purpose of profiling and marketing is based on the legitimate interest of Aceites La Muralla. To this end, Aceites La Muralla has weighed the interests and rights of the interested parties, and the measures adopted by the person responsible to comply with its general obligations in terms of proportionality and transparency, and has concluded that:

• 1 - The impact on the fundamental rights and public freedoms of people is reduced;

• 2 - Such processing can be reasonably foreseen by the interested party who is interested in receiving personalized offers and, on the contrary, finds generic advertising annoying;

• 3 - The processing of data for the above purposes does not give rise to exclusion, discrimination, defamation, or situations that put at risk the reputation of the interested party and/or the negotiating power. The purpose of the analysis carried out will be to identify which products and services are more related to different groups of users who share common traits (e.g. age) or similar purchasing habits (e.g. dates on which they usually buy).

• Management and analysis of web browsing. Management of user web browsing. We process the information to allow and facilitate access and navigation through our digital media. For example, to offer you the version of the website that best adapts to the characteristics of the device you choose to access our website, your language, among others. Likewise, prior to your consent, we will analyze your browsing in order to adapt to your needs. You can consult our cookie policy in the section above.

• Comply with legal obligations. Aceites La Muralla is subject to different regulations that imply the need to process personal data to comply with them (e.g. tax regulations). In compliance with these obligations, Aceites La Muralla may communicate your data to the competent Public Administrations or Courts, provided that the request is made through the established legal channels.

In all commercial communications sent to you electronically, a link -UNSUBSCRIBE or similar- will be provided that will allow you to manage your privacy and request that we do not send you new commercial communications. Likewise, you can revoke your consent or express your objection through one of the following means:

• By sending an email to the email address marketing@aceiteslamuralla.com

• By postal communication addressed to Aceites La Muralla S.L. Carretera de Lucena a Rute, km 10, 14950 Zambra, Córdoba

The processing time is 48-72 hours, so you may receive some commercial communication during this time.

If you have registered as a client on our website, your personal data will be kept as long as you do not request your cancellation, since we understand that, in the meantime, you continue to be interested in keeping your account regardless of whether your activity as a member and/or client may be interrupted during a period of time. If you have not registered as a customer, but make an online purchase, your data will be kept until it is confirmed that the order has been delivered without incident and that there are no complaints.

Limitation periods vary depending on the type of service, for example purposes, in general the limitation period for most personal civil actions is 5 years.

To fulfill the purposes described in this Privacy Policy, it is necessary that we give access to your personal data to Aceites La Muralla S.L., for the sole purposes of providing an internal administrative management service.

Likewise, for the management of client services such as CRM, data analytics and digital marketing Aceites La Muralla uses the services of different companies that may process data outside the European Union. Currently, these services and companies are the following: Advertising to users of digital platforms through Google Adwords services or the creation of Facebook Custom Audiences – Legal protection: Standard contractual clauses.

In any case, Aceites La Muralla will ensure that the appropriate measures are adopted to guarantee that the supplier applies a level of security equivalent to that required by European data regulations.

Outside of the cases mentioned above, Aceites La Muralla does not communicate your personal data to third parties, unless legally required or necessary to execute the contract.

The rights that assist you against Aceites La Muralla due to the processing of personal data are the following: the right to access your personal data, rectify inaccurate data, request its deletion, limit any of the treatments or oppose any use ( for example, subsequently object to the sending of advertising) and carry your data. To exercise them, all you have to do is send an e-mail to marketing@aceiteslamuralla.com or a letter to Aceites La Muralla S.L. Carretera de Lucena a Rute, km 10, 14950 Zambra, Córdoba.

You also have the possibility of complaining to the Spanish Data Protection Agency.

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Following the guidelines of the Spanish Data Protection Agency, we proceed to detail the use of cookies made by this website in order to inform you with the greatest possible accuracy.

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At any time you may exercise your right to deactivate or delete cookies from this website. These actions are performed differently depending on the browser you are using.

Neither this website nor its legal representatives are responsible for the content or veracity of the privacy policies that the third parties mentioned in this cookie policy may have.

Web browsers are the tools in charge of storing cookies and from this place you must exercise your right to eliminate or deactivate them. Neither this website nor its legal representatives can guarantee the correct or incorrect handling of cookies by the aforementioned browsers.

In some cases it is necessary to install cookies so that the browser does not forget its decision not to accept them.

In the case of Google Analytics cookies, this company stores the cookies on servers located in the United States and undertakes not to share them with third parties, except in cases where it is necessary for the operation of the system or when the law requires such effect. According to Google, it does not store your IP address. Google Inc. is a company adhered to the Safe Harbor Agreement that guarantees that all transferred data will be treated with a level of protection in accordance with European regulations.

For any questions or queries about this cookie policy, do not hesitate to contact us through the contact section.